Accessibility
Getting service, and getting information from us, in a way that works for you.
What we will do
If anything about dealing with us does not work for you, tell us and we will find another way. That is the whole policy, and the rest of this page is just examples of what it means in practice.
Ring (705) 479-2302, or ask somebody to ring on your behalf.
Getting information in a form you can use
Anything we publish — a bill, these terms, a notice about an outage — we will provide in another format if the one we used does not work for you. Large print, read out over the phone, or emailed as plain text rather than a document you cannot open.
Ask and we will do it. There is no charge for it and you do not have to explain why.
Support that works for you
You can deal with us by phone, and you can deal with us in writing. If somebody else helps you with your affairs — a family member, a support worker, a friend — we will deal with them, with your say-so.
If you use an assistive device, a service animal or a support person, that is not a problem for an installation visit and you do not need to warn us about it.
Our installers come to you. You never have to travel to an office to get service, because there is no office to travel to.
The website
The site is built to be read with a screen reader and to work at any text size, on a phone or a computer. It does not need JavaScript to read, it works without a mouse, and the text is set in a size and contrast meant to be legible rather than fashionable.
If part of it does not work with the tools you use, tell us. That is a fault on our side and we will fix it.
Telling us it did not work
If we got this wrong, say so — on the phone, or in writing. We will tell you what we are going to do about it.
We are a small business in Wawa. We do not have a department for this, which means your feedback goes straight to the person who can change it.